Customer Service strategy

This consultation closed. We have assessed the feedback and our analysis is in this report. .

The original text of the consultation is retained here, for the record. 

This strategy says how we plan to engage with our customers over the next five years. The aim is to ensure that we provide a positive experience for our customers. 

Please read the strategy and consider:   

  • is there anything in it that is likely to impact on you either positively or negatively?
  • what do you think of it?
  • do you have suggestions for improving it or are we missing anything?

Then let us know your views using this questionnaire(now closed).

This consultation closes at 5pm on Tuesday 8 March.

If you have any questions or need materials in a different format, contact Simone Woolley, Customer and Digital Services Manager by email or by phone on 01934 426 826.


  • Opened
    25 Jan 2022 at 09:00
  • Closed
    8 Mar 2022 at 17:00
  • Response Published
    25 Mar 2022

Consultation Documents


Organisational Information

Contact Name Simone Woolley
Job title Customer and Digital Services Manager
Contact Email
Contact Telephone 01934 426 826

Project Information

Aim of this consultation This strategy outlines our direction for improving our customer service offer over the next 5 years. We have created the strategy by listening to customer feedback and talking to our officers and members.

We would like to make sure that the strategy meets our customers’ needs so that we are improving the right things.
Close Date 08 Mar 2022 17:00
Consultation Topic
  • Your council - councillors and committees, council tax or strategies
Context for this consultation The strategy is going through an internal engagement and review process with the aim of signing it off at the end of April 2022. We will then develop an implementation plan to achieve these goals over the period of five years.

The completed strategy will have some short, medium and long terms goals included, together with how we will measure our progress. Once the strategy has been completed, an action plan will be developed to guide us on its implementation.